Not quite the loot you were expecting? No worries! If your item isn’t a perfect fit, our Return to Vendor protocol is straightforward. Read below to find out how to return an item or request a refund.
1. The 30-Day Return Policy (Standard Items)
For all standard, non-personalised cards and wall art prints, we offer a 30-day return window from the date your package arrives.
- Condition: Items must be returned unused, undamaged, and in their original packaging to qualify for a full refund.
- Return Shipping: Unless the item is faulty or damaged on arrival, you are responsible for the return postage costs. We highly recommend using a trackable service or getting a free proof of postage from the Post Office, as we can’t refund items that get lost on their way back to our studio.
2. Personalised & Custom Gear (No Respecs!)
Many of our designs allow for custom names or custom text.
- The Rule: Because personalised items are custom-printed specifically for your order, they cannot be returned, exchanged, or refunded unless they arrive damaged, faulty, or with an error made on our part.
- Please ensure all spellings, names, and custom text are 100% correct before finalizing your checkout.
3. Damaged on Arrival or Faulty Loot
Did your package take a critical hit during transit? If your item arrives bent, torn, or damaged by the postal system, we will absolutely replace or refund it for you.
- What to do: Drop us an email at pixelpopcorner@gmail.com within 7 days of delivery.
- What to include: Please include your order number and a quick photo of the damaged product and packaging. Once verified, we will dispatch a replacement immediately or issue a full refund.
4. Missing Packages & Postal Boss Battles
We ship all orders placed before 11:00am on the very same day (Monday to Saturday) via Royal Mail. However, sometimes the postal system hits an unexpected delay.
- When is it officially lost? Royal Mail does not consider an domestic item officially “lost” until 10 working days have passed from the due date of delivery.
- If your order hasn’t arrived after 7 business days, please let us know so we can keep an eye on it. If it still hasn’t materialized after 10 working days, we will declare it lost, issue you a full refund, or send a fresh replacement package out right away.
5. How to Initiate Your Return
Ready to send something back? Follow these quick steps:
- Email Us: Contact our support team at pixelpopcorner@gmail.com with your order number and the reason for your return.
- Pack it Up: Safely pack your item back up (using the original hardbacked envelope or board to prevent bending).
- Ship it: Mail it back to the return address provided by our team.
- Get Paid: Once we receive your return and verify its condition, we will process your refund back to your original payment method (Credit/Debit card, PayPal, or Apple Pay) within 3–5 business days.
Got Questions?
If you’re stuck on a step or need clarification, reach out to the Support Guild at pixelpopcorner@gmail.com or call us on 07742 096 401 (Monday – Saturday, 9am – 5pm).