Thank you for shopping at Pixel Pop Corner! We hope you love your items, but if you need to return anything, we’re here to help. Please read our refund and returns policy carefully.

1. Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we are unfortunately unable to offer a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused
  • In the same condition that you received it
  • In its original packaging

Please note that several types of goods are exempt from being returned:

  • Perishable goods (e.g., food, flowers, newspapers, or magazines)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids or gases
  • Personalized items (customized mugs, coasters, etc.)

Additional non-returnable items include:

  • Gift cards
  • Downloadable software products
  • Health and personal care items

To complete your return, we require a receipt or proof of purchase.

3. Non-Returnable Items

Certain items cannot be returned. These include:

  • Personalized items: Since these are custom-designed for you, they are non-returnable unless they arrive damaged or defective.

If the item was marked as a gift during purchase and shipped directly to you, you’ll receive a gift credit for the value of your return.

4. Partial Refunds

There are certain situations where only partial refunds are granted:

  • Items with obvious signs of use
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery

5. Refund Process

Once your return is received and inspected, we will send you an email to confirm the receipt of your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved:

  • A credit will automatically be applied to your original method of payment (credit card or PayPal).
  • Processing time may vary depending on your payment provider.

6. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

  • Check your bank account again.
  • Contact your credit card company (it may take some time for your refund to post).
  • Contact your bank, as there can often be processing time before a refund is posted.

If you’ve done all of the above and still haven’t received your refund, please contact us at pixelpopcorner.gmail.com

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product:

  • Contact us at pixelpopcorner.gmail.com
  • Mail your item to: 55 Barnets, Greenmeadow, Cwmbran, NP44 4UZ

8. Shipping Costs

You will be responsible for paying for your own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. Pixel Pop Corner does not guarantee that we will receive your returned item.

9. Contact Us

For any questions related to refunds, returns, or exchanges, please contact us at:

  • Email: pixelpopcorner.gmail.com