Welcome to the Pixel Pop Corner Help Guild! If you’ve got questions about our gear, shipping, or custom orders, you’ve come to the right place. Browse our FAQs below to level up your knowledge.
📦 Shipping & Dispatch (Fast Travel)
Q: When will my order ship?
A: We offer same-day dispatch Monday to Saturday for all orders locked in before 11:00am. If you place your order after 11am, or on a Sunday, your loot will ship out the very next business day!
Q: How much does shipping cost?
A: Standard shipping via Royal Mail 2nd Class is completely FREE! No hidden microtransactions here. If you need your items to arrive at lightning speed, you can upgrade to 1st Class or a tracked option at checkout for a small fee.
Q: How long will delivery take?
A: Free 2nd Class shipping usually takes 2–3 business days to arrive after dispatch. 1st Class upgrades usually arrive in 1–2 business days. Please note that while we send things out at max velocity, the final boss battle is with Royal Mail, so occasional postal delays can happen!
🎨 Personalisation & Custom Gear
Q: Can I customise a card or print?
A: Absolutely! Many of our gaming and cult TV/movie designs let you change the text to match your recipient. Just type your custom message into the box on the product page before adding it to your cart.
Q: Can I change my mind after placing a personalised order?
A: Because custom items are crafted specifically to order, we can’t accept returns or cancellations once we’ve started printing them. Please double-check your spelling and names before hit the checkout button!
Q: I have an idea for a cult classic or gaming design but I can’t find it on your site. Can you make it?
A: We love a side quest! If there’s a specific niche game, nerdy TV show, or obscure movie you’re looking for, drop us a line via our contact page. Let us know what you have in mind and our design guild will see what we can do to bring it to life!
🛠️ Product Info
Q: What kind of quality can I expect?
A: We only print on premium, heavy-duty cardstock and high-quality photo papers using top-tier inks. Your prints and cards will arrive looking crisp, vibrant, and ready to show off on any desk or wall.
Q: The colours look a little bit different in person than they did on my screen. Why?
A: Every computer monitor, phone screen, and tablet has different display and colour settings. Because of this, the physical colours might vary just a tiny bit from the digital pixels on your screen—consider it a unique stat roll!
🔄 Returns & Technical Support
Q: What is your return policy?
A: For standard, non-personalised items, we offer a 30-day return window. Items must be sent back to us unused and in their original packaging. Check out our full Returns & Refunds page for the step-by-step walkthrough.
Q: How do I contact the Support Guild?
A: If you have an order issue, a question, or just want to chat about your favourite sci-fi series, bark at us at pixelpopcorner@gmail.com or call us on 07742 096 401 (Monday – Saturday, 9am – 5pm). We aim to respond to all emails within 24 hours!